Our client
We are delighted to be a representing an innovative and inspiring new company who have created behaviour support products for dogs.
Based in Leicestershire, they launched the company back in 2022 with a simple product that has now caused a monumental movement in the canine world!
As part of their close-knit team, you’ll be valued, supported, and empowered to make a real difference to dogs and their humans every day.
They are looking for a Customer Service Advisor to become a key part of their growing support team. If you’re empathetic, motivated, and love helping people (and dogs), we’d love to hear from you.
What Our Client Can Offer
- Flexible working hours – Work when it suits you, as long as your hours balance each week.
- Hybrid working – After your first month, up to 50% of your time can be worked from home (more possible over time).
- Office is based in Melton Mowbray.
- Generous annual leave allowance above statutory minimum.
- They respect rest – bank holidays are yours to enjoy.
- Fully equipped – They’ll provide a laptop and full training to get you set up for success.
- Christmas bonus at their discretion
- Paid overtime – Available based on business needs.
- Dog-friendly office – You may bring your dog on designated days (see below).
- Career progression – As the support team grows, there’s opportunity for development and salary review.
Key Responsibilities
- Manage customer orders, including edits, refunds, exchanges, and status updates.
- Support customers with the specialist products, guiding them confidently and accurately (full training provided)
- Respond to enquiries through our platforms (Tidio) with warmth, clarity, and initiative.
- Collaborate with the team to ensure every customer interaction meets our high standards.
- Maintain strong product knowledge to confidently resolve queries.
- Previous experience in customer service is essential.
- Excellent communication skills, both written and verbal.
- A proactive problem-solver who can work independently and as part of a team.
- Adaptable, quick-thinking, and comfortable with change.
- Able to fully focus on customers during working hours, while respecting and protecting personal time once logged off
- Confidence using platforms like Outlook and online support tools (Training will be provided for Tidio).
- A friendly, calm, and customer-focused approach.
- Able to navigate challenging conversations with professionalism and empathy.
- Willingness to learn and adapt to new tools or processes.
Additional Notes
- Our founder’s dogs are frequently at the unit. If you are uncomfortable with large dogs, this may not be the right fit.
- On dog-free days, staff may bring their own dogs – but must coordinate in advance to avoid unsocial mixes.
- We use WhatsApp for essential team communications. You’re not expected to check it outside of working hours but should review messages when clocking in.
Please apply now to register your interest!
