Manayunk, Philadelphia, PA | On-site, five days per week
Reports to the Operations Manager
The Animal People Recruitment Company is recruiting a Business Operations Coordinator on behalf of our client, a fast-growing US pet products business with an established presence in retail and e-commerce.
This is a hands-on role for someone who enjoys keeping things moving, from raising purchase orders and coordinating factory schedules to tracking shipments and setting up new products with retailers. As our client expands its product range and distribution network, you'll help make sure products move smoothly from manufacturing through to final delivery.
You'll work directly with factories, suppliers, warehouses, freight partners and colleagues across Operations, Sales, Marketing and Finance. It's a broad role with room to take ownership, build your supply chain experience and improve how the team works.
What you'll do
Purchasing and production
- Create, track and follow up on purchase orders for components and finished goods.
- Coordinate with factories, suppliers and internal teams to keep production on schedule and products available when needed.
- Investigate discrepancies involving orders, deliveries, inventory and invoices with suppliers and warehouse partners.
- Maintain accurate purchasing, production and receiving records.
- Coordinate domestic and international shipments, including less-than-truckload (LTL), full truckload (FTL) and freight forwarding.
- Work with carriers, freight brokers and warehouses to track shipments and resolve delivery issues.
- Maintain retailer routing guides and manage transportation requests through customer portals.
- Identify ways to make shipping processes more efficient.
- Set up new items in retailer systems and maintain accurate product catalog information.
- Use retailer portals to manage orders, shipments and documentation.
- Coordinate product compliance testing and quality control activities.
- Track fill rates and vendor compliance requirements, and help investigate retailer chargebacks.
- Work across Operations, Sales, Marketing and Finance to support product launches and other business initiatives.
- Spot recurring problems and improve the processes behind them, using AI and other tools where they can help.
- Contribute to special projects and take part in occasional factory and supplier visits.
- An associate or bachelor's degree in business administration, operations management, supply chain management or a related field.
- Strong organizational skills and the ability to manage competing deadlines while keeping records accurate.
- Clear communication and the confidence to work directly with colleagues, suppliers and logistics partners.
- A practical approach to problem-solving and the initiative to follow an issue through to resolution.
- The ability to take ownership of your work and adapt as priorities change.
Location and travel
This role is based in our client's Manayunk office five days per week. You'll need to live within commuting distance. The position may involve occasional travel, including overnight or multiday visits, and occasional participation in local community events or volunteering.
Why join our client?
You'll join a collaborative, dog-loving team and gain experience across purchasing, logistics and retailer operations in a growing US pet business. You'll see how your work affects everything from getting a new product ready for launch to getting it onto a retailer's shelves.
If this sounds like the kind of role you'd enjoy, apply with your résumé. The Animal People Recruitment Company is managing the search on behalf of our client.
