Reporting to the Commercial Director, you'll play a key role in shaping customer experience, leading a dedicated team, and ensuring customer insights are transformed into meaningful business improvements.
This is an exciting opportunity to join a company that values collaboration, empowers its people, and recognises the importance of putting customers at the heart of decision-making.
What you'll be doing
- Leading, coaching and developing a customer feedback team
- Analysing customer feedback to identify trends, opportunities and areas for improvement
- Working closely with colleagues across multiple departments to drive positive change
- Supporting the delivery of key service and business objectives
- Championing continuous improvement initiatives across the business
- Ensuring customer concerns are handled professionally and effectively
- Salary up to £35,000
- Hybrid working (3 days office, 2 days home)
- Choice of office location in either Turriff, Aberdeenshire or Birkhill, west of Dundee
- The opportunity to work closely with senior leadership and influence business decisions
- A supportive environment where your ideas and contributions are valued
- The chance to lead a team and make a genuine impact on customer experience
- Experience leading, coaching or mentoring a team
- A background in customer service, customer experience, customer feedback, complaints handling or customer insights
- Strong communication and relationship-building skills
- A naturally analytical approach and a passion for continuous improvement
- The ability to collaborate with stakeholders across different areas of a business
Please apply to register your interest.
