Head office: South West, UK (Hybrid working)
About Us
We are a fast-growing startup on a mission to help veterinary clinics across the UK operate more sustainably. Our innovative solution supports practices in reducing environmental impact and reduces clinical staff exposure to harmful waste anaesthetic gases.
Role Overview
This is a very exciting cross-functional role at a pivotal time in the company journey. This role will be responsible for driving success in our core UK veterinary market. With this responsibility will bring a tremendous opportunity to build excellent experience and enjoy career defining success.
The role will act as the central point of coordination between sales, operations, product development, customer support, finance, marketing, and external partners. The Product Manager will own the veterinary market strategy and execution, ensuring that commercial objectives are achieved while delivering exceptional service delivery and value to veterinary customers.
The Product Manager is responsible for the commercial success, operational performance, and ongoing development of the company's anaesthetic gas capture device and associated service offering within the UK veterinary market.
The successful candidate will possess well-developed commerciality to drive market growth while ensuring the product and service continue to evolve in response to customer needs, playing a core role in the success of the business.
Key Responsibilities
Commercial Management
- Develop and execute the UK veterinary market strategy.
- Own the commercial performance of the veterinary product portfolio.
- Identify market opportunities, customer needs and competitive threats.
- Develop pricing strategies and commercial propositions.
- Monitor market trends, wider competing technologies and customer feedback to inform business decisions.
- Build relationships with key veterinary groups, distributors and strategic partners.
- Support the development of business cases for new initiatives and associated investment of resources.
- Develop range of commercial KPIs for veterinary channel
Sales Support
- Work closely with the sales team to develop and deliver sales strategies.
- Create sales tools, product positioning and value propositions.
- Support key customer meetings and commercial negotiations where appropriate.
- Deliver product training for sales teams and distribution partners.
- Monitor sales performance and implement actions to improve conversion and growth.
- Support customer acquisition and retention initiatives.
Product Management and Development
- Own the product roadmap for the veterinary market.
- Gather customer insights and translate them into product improvements.
- Coordinate product development activities with engineering and research teams.
- Prioritise enhancements based on commercial value, customer impact and technical feasibility.
- Liaise with regulatory colleagues to ensure the product remains compliant with relevant regulations and industry standards.
- Manage product launches, updates and lifecycle planning.
Operational Management
- Liaise with operational colleagues to support the veterinary business.
- Work with operations and engineering teams to ensure reliable product and service availability.
- Monitor service delivery performance and customer satisfaction, and as a result take steps to improve operational efficiency and customer experience.
- Develop scalable processes to support business growth.
- Identify operational risks and implement mitigation plans.
Financial Performance
- Own revenue, profitability and growth targets for the veterinary market, developing improvement initiatives where necessary.
- Develop annual budgets and sales forecasts, and feed in to product and service supply planning.
- Monitor commercial and financial performance against plan and recommend corrective actions where necessary.
- Produce regular performance reports and business updates with action plan to build on success and remedy shortfalls.
Marketing
- Work with marketing colleagues to develop campaigns that support business growth.
- Ensure consistent messaging and positioning across all channels.
- Support exhibitions, conferences and veterinary events.
- Develop educational content and customer communications.
- Build customer advocacy and feedback through customer case studies and testimonials.
Customer Experience
- Resolve complex customer issues through cross-functional collaboration.
- Monitor and ensure high levels of customer satisfaction and retention.
What We’re Looking For
Essential Experience
- Experience in the veterinary sector, possibly already in product or some form of commercial management, but above all demonstrating well-developed commerciality.
- Proven ability of cross functional working across the business, including experience working with sales teams and customers.
- Commercial experience with technical or medical products delivering revenue and profitability targets.
- Strong stakeholder management skills.
- Financial planning and budgeting experience.
- Excellent organisational and project management skills.
Desirable Experience
- Experience with environmentally focused technologies or sustainability solutions, or demonstrable personal drive for a sustainable planet.
- Knowledge of anaesthesia, operating theatre equipment or gas management systems.
- Experience managing regulated products.
- Experience working with distributors and channel partners.
Skills & Personal Attributes
- Commercially minded with an entrepreneurial approach.
- Highly organised and able to manage multiple priorities.
- Passionate about innovation, sustainability and improving environmental outcomes within veterinary practice.
- Able to make decisions even when analysis will only take you so far.
- Collaborative and effective at building relationships through great communication and negotiation.
- Curious and customer-focused, with a passion for understanding market needs.
- Proactive and comfortable working in a fast-paced environment.
- Resilient, adaptable and able to manage ambiguity.
- Results-oriented with a strong sense of ownership and accountability.
What We Offer
- Competitive base salary with performance-based commission
- Share Options
- Opportunity to join an early-stage company and shape its growth
- Meaningful work with real environmental impact
- Flexible working arrangements
- Career progression as the company scales
